FAQ

Frequently Asked Questions

Are you a café?

Yes! We now have a café / espresso bar at 280 Guelph St, Georgetown, in the Georgetown Market Place Mall. Directions 

Where are you located?

The roastery is located at 45 Mill St E, Acton ON, but isn't open to the public, everything is available online. The Georgetown Espresso Bar is at 280 Guelph St.

How much is shipping?

Shipping is free for all orders over $55, or a flat rate of $6.95 for orders under $55. We deliver locally for free, for orders over $18.

What is your 'Local Delivery' Area?

See if your postcode is listed here in our Shipping Policy.

Can I order online and pick up at the café?

Unfortunately not, our website and café run on different systems. 

Do you have samples available?

Yes we do. Sampler Packs are whole bean only, and available here. 

How much do you donate to charity?

20% of our profits, generally once a month. You can nominate your favourite dog rescue here.

Do you flavour your coffees?

No. All of the flavour comes from the coffee beans themselves, how they are processed at the farms, and how we roast them. You can read more about it here.

Are coffee subscription boxes available?

Yes. Most of our coffees are available on subscription, it's very simple to set up. Just click on the 'Subscribe & Save 7.5%' button available on each coffee to get started. If your subscribed coffee is unavailable we will substitute it with a similar coffee to ensure you get your order.

Do you offer ground coffee?

Yes. On each coffee product there is a drop down menu to select the grind type.

Do you do K-cups or Nespresso pods?

No, but there are reusable ones available that you can refill with our coffee. We have some available at the Espresso Bar in Georgetown.

Do you sell gift cards?

Yes, they are delivered digitally, can be used on our online store, and range from $10 to $100. You can buy them here. Or you can pick up physical gift cards from our location in Georgetown. Digital Gift Cards can only be used online, physical Gift Cards can only be used at the café, not online.

What coffee would you recommend for me?

We update the chart at the bottom of this blog post with all of our currently available coffees, click here to learn more.

How do you make cold brew?

Learn about the different brewing methods with our Brew Guides here.

Where is my order?

Local deliveries are fulfilled according to the schedule here. Canada Post / UPS orders are shipped within two business days. This can change depending on operational needs. 5lb bags may take longer to fulfil. If shipped via Canada Post / UPS, your order confirmation email/text will contain tracking information. Once shipped, we cannot speed up delivery.

Is there a loyalty program or rewards point?

Absolutely there is! Grow your 'Magic Beans' here.

Can I spend my 'Magic Beans' at the Espresso Bar, or on a subscription?

Unfortunately our online platform is different from that used at the Espresso Bar and is not compatible, but all of our coffee is slightly cheaper at the café as we don't have to ship it.

Magic Beans Rewards can only be used on one-off purchases as the system creates a coupon code, and because the subscriptions go through checkout automatically, the coupon cannot be applied to subscriptions unfortunately.   

Is your coffee Fairtrade or Organic?

We go out of our way to ensure that our coffees are ethically grown, sustainable, and that fair prices are paid. Currently, most of our coffee collection is either Rainforest Alliance Certified, Organic, Fairtrade, or comes from a family run business with a focus on shade grown coffee plants, and sustainable farming practices. The higher prices we pay ensure that everyone in the supply chain has a good standard of living, and the farm owners are able to reinvest back into their communities and local economies. 

Is your packaging recyclable or compostable?

Not at this time, but we are working with our packaging supplier on a compostable solution. Watch this space.

Do you print the roast date on your packaging?

We are a small batch roaster, roasting every week, using the larger roaster for our blends, and the smaller roaster for our single origins. So the vast majority of our coffee is either roasted to order, or 1-2 weeks old as we hold very little inventory. And if we have any coffee older than 4 weeks, it goes on sale with a discount at the Espresso Bar in Georgetown. We know that some customers won't be happy not seeing the exact roast date, but rest assured your coffee will always be very fresh.